MyHotelOps
Sign up
This is a sample. Showing what Hotel Aurora, a fictional boutique hotel in Charleston, would see on their Market Intelligence page. Real customers see live OTA pricing, real comp set, and a property-specific briefing each morning.

Market Intelligence, Hotel Aurora

AI-powered hotel revenue insights.

Get this for your hotel →

Overall Reputation

All-time · published ratings

Google

4.6

1,287 reviews

TripAdvisor

4.4

612 reviews

Reputation class

Exceptional

Top tier

Market rank

#2 of 5

vs your comp set

Rating Trajectory

12-week rolling rating · you vs comp set · TripAdvisor

12-week change: +0.20

3.54.04.55.0Apr 11May 23Jun 27
YouComp set

Competitive Reputation

Comp-set ratings via Google · your hotel highlighted

  1. #1The Wentworth Mansion842 reviews4.8
  2. #2La Verena Boutique196 reviews4.7
  3. #3Hotel AuroraYou1,287 reviews4.6
  4. #4Maison Larkspur519 reviews4.6
  5. #5The Cresswell Collection1,124 reviews4.5
Market leaderThe Wentworth Mansion
Leader rating4.8
Rating gap-0.2 ★

Opportunity

Improve parking sentiment to close the 0.2★ gap and take the top position.

Guest Sentiment

AI-extracted themes · last 30 days

Top Strengths

  • Service
  • Breakfast
  • Location
  • Charleston charm
  • Concierge knowledge

Top Concerns

  • Parking
  • Wifi spotty in rear rooms
  • Shower pressure
  • Street noise
  • Breakfast end time

Reputation Categories

Derived from review mentions · last 12 months

Staff
4.8
Cleanliness
4.6
Location
4.5
Breakfast
4.4
Value
4.2
Room quality
4.1
WiFi
3.7
Parking
3.6

Risks & Opportunities

Sentiment shifts vs the prior 30 days

  • Breakfast praise increasingopportunity
  • Breakfast end time complaints increasingrisk
  • Service praise increasingopportunity
  • Parking complaints increasingrisk
  • Street noise complaints easingopportunity

Recent Mentions

Recent positive

  • The breakfast was amazing and the staff remembered our names by day two.

    · TripAdvisor · 2 days ago

  • Front desk staff was exceptional, they arranged a late checkout without us even asking.

    · Google · 4 days ago

  • Room was spotless and quiet, exactly what we needed after a long festival day.

    · TripAdvisor · 1 week ago

Recent negative

  • WiFi disconnected several times during my stay, frustrating when working from the room.

    · Google · 3 days ago

  • Parking was difficult on Friday night, the nearby lot filled up fast.

    · TripAdvisor · 6 days ago

  • Bathroom feels dated compared to the rest of the beautifully restored property.

    · Google · 1 week ago

AI Observation

Reputation is strong at 4.6 and ranks #2 of 5 in the local market, trailing the leader by 0.2 stars. The clearest lever is parking, your lowest-scoring category at 3.6. Closing that gap is what moves the property into the top position.

This is what every morning looks like for an independent hotel on MyHotelOps.

Bundled with the operational platform. No PMS integration, no analyst dashboards, no contracts.

Start 7-day free trial