Maintenance & work orders
The maintenance system your boutique hotel actually deserves.
Every ticket starts with a photo and a room number, ends with an after-photo, and lives on a Kanban board the GM can scan at a glance. Built for boutique properties, no per-seat fees, no PMS integration headaches, no enterprise onboarding.
What you’re stuck with today
- A paper logbook at the front desk that no one updates after 9 PM.
- A WhatsApp thread with twelve people in it where “bathroom 312” gets lost between baby photos.
- A GM spending 4–6 hours a week re-asking, re-tagging, and re-chasing tickets that have been sitting in someone’s phone.
- No way to prove to the owner that the cycle from first report to resolved fix is actually getting shorter.
What changes on day one
Median maintenance cycle drops from days to hours.
Photo-first tickets close the gap between “the bathtub is chipped” and “fix this specific bathtub by 3 PM.” Most properties see median time-to-resolution fall from 2–3 days on paper to under 4 hours on the board.
Every fix has visual evidence.
Before-photo on intake, after-photo on close, time-stamped on both ends. The audit log is something the owner can scan at the end of the month without re-interviewing the engineer.
GMs get 4–6 hours a week back.
No more chasing tickets across phones, no more re-asking “did you fix 312 yet”, no more end-of-day reconciliation. The board is the source of truth and it’s open on everyone’s phone.
Front desk and engineering finally share one tool.
Front desk takes the photo on intake. Engineering sees it on a phone within minutes. Ownership gets a roll-up across properties. One workflow, one source of truth, three role-gated views.
How it works
Step 1
Open a ticket with a photo.
Front desk or housekeeping snaps a photo, tags a room number, picks a priority, and submits. Takes under 30 seconds.
Step 2
Engineering sees it instantly.
The ticket lands on a Kanban board on every authorized device. Status moves through New → In Progress → Done with a time-stamp on every transition.
Step 3
Close with proof.
The fix gets an after-photo on close, and the audit log keeps the whole sequence, for owners, insurance, and training.
Frequently asked questions
Do I need to replace my PMS to use this?
No. MyHotelOps sits alongside your existing PMS (Mews, Cloudbeds, Opera, Little Hotelier, etc.). Your reservation system continues to own bookings, the folio, and the night audit. Maintenance lives here.
How much does it cost?
A flat $149 per property per month, no per-seat charge, no per-ticket charge. The flat license also covers Events, Arrival Experience, Media Catalog, IT Hub, and Market Intelligence. Full pricing on the pricing page.
How long does it take to set up?
About fifteen minutes. Create an account, add your property, invite your team. The trial gives you the full feature set for 7 days; no credit card required to start.
Can housekeeping report problems without a login?
Every staff member, housekeeping, front desk, and engineering, gets an individual login at no per-seat fee, so anyone on the team can open a ticket from their own phone in seconds. Reporting is staff-only by design: every ticket comes from someone you can hold accountable, not from a public QR that anyone, including a guest who has already checked out, could file bogus tickets through.
Is the data exportable if we leave?
Yes. Every ticket, every photo, every audit-log entry is exportable on request. No lock-in.
Try it on your property.
Seven days free. No credit card. Full feature access from day one.
If it helps your team, stay. If not, walk away.