IT Hub
One searchable place for every credential, manual, and warranty.
Wi-Fi SSIDs and passwords, vendor portal logins, equipment serial numbers, warranty dates, floor plans, brand guidelines, all in one searchable, role-gated directory. Front desk sees what they need; ownership sees everything. When a staff member leaves, you close one account, not change six passwords.
What you’re stuck with today
- A binder behind the front desk from 2017 with the wrong Wi-Fi password and a phone number for a plumber who retired.
- A shared Google Doc nobody has the link to anymore, because the GM who created it left two years ago.
- A sticky note on the engineering manager’s monitor with the booking-engine login that everyone has memorized.
- A vendor portal password that gets shared in a group chat every time someone needs to change a setting at 11 PM.
What changes on day one
Searchable from any device.
Type “fire panel” or “Wi-Fi guest network” or “Otis elevator” and find the exact credentials, warranty date, and last-called contact. Replaces 2 AM phone calls to the GM with a 2-second lookup on the on-shift manager’s phone.
Role-gated by default.
Front desk can see Wi-Fi credentials and dining info but not vendor portal logins. Engineering can see equipment, warranties, and vendor contacts but not ownership financial systems. Owners see everything. Permissions are the default state, not an afterthought.
Staff turnover stops being a knowledge crisis.
When the GM leaves, the institutional knowledge stays. The next GM inherits a complete record of vendor relationships, equipment history, and operational systems, not a phone full of contacts they hope they never lose.
Warranty and renewal dates don’t expire by accident.
Equipment warranty expiring next month? Brand asset license up for renewal? The dashboard surfaces upcoming expirations so they don’t turn into a “we should have caught that” postmortem.
How it works
Step 1
Pull everything into one place.
Bulk-paste what’s already documented: Wi-Fi credentials, vendor portals, equipment serial numbers. No slow data-entry session.
Step 2
Tag and role-gate.
Mark each record front-desk, engineering, or ownership-only. Defaults stay conservative, so access opens up deliberately.
Step 3
Search instead of asking.
Need the spa Wi-Fi password at 11 PM? The on-shift manager searches the hub on their phone. No text to the GM, no trip to the office.
Frequently asked questions
Is this a password manager?
No, it’s not a password manager, it doesn’t auto-fill credentials in browsers and we recommend using a real password manager (1Password, Bitwarden) for personal credentials. IT Hub is for the operational records around your property: vendor logins, equipment serials, warranty dates, floor plans, brand assets. The kind of record that needs to outlive the GM who set it up.
How is access controlled?
Role-based, per-property. Three default roles (org_owner, org_staff, platform_admin), plus per-record visibility flags. Front desk sees the Wi-Fi entries marked “front-desk visible”; engineering sees the equipment records; owners see everything. Audit trail on every read of sensitive records.
What about secrets we don’t want to store in the hub at all?
Keep them out. IT Hub is opt-in per record. Sensitive financial credentials, signing keys, payment processor API keys, etc. should stay in a dedicated password manager. The hub is for the operational documentation layer that historically lived in a binder.
How much does it cost?
A flat $149 per property per month. IT Hub is one module in the bundled platform license, alongside maintenance work orders, events, arrival pages, the media library, and Market Intelligence. No per-record fee, no storage tier.
Can I export the records if I leave?
Yes. Every record is exportable on request. No lock-in.
Try it on your property.
Seven days free. No credit card. Full feature access from day one.
If it helps your team, stay. If not, walk away.